We are committing to offer our customer 100% satisfaction, and we gladly accept returns within 30 days of receipt for most items in new condition if you are not happy with your order.
Return Conditions 1.If you would like to return the item, please contact us within 30 days of delivery. You will receive a response within 24 hours. 2.Returned items must be in their UNUSED condition with the original packing. We DO NOT accept a returned item that has been worn, damaged, washed, or altered in any way. 3.We do not accept returned items that have been sent back without proper returns requests. 4.We do not offer Freight To Collect service for the packages returned to us. The returns will be made at your own cost. 5.Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-Heccei products. 6.Note: The original shipping fee is non-refundable.
If you are not happy with your purchase and wish to return an item, please contact us within 45 days from receiving your order.
Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
Only items purchased directly from https://www.heccei.com will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.
Returned items must be in original packaging, including any accessories, manuals, and documentation.
Returned items must be unused, in the same condition that we sent it to you, and in their original packaging. Stains, folded cards, broken seals/ plastic foiling broken will not be accepted. If the condition of the product shipped back to us is not in acceptable condition we reserve the right to not refund or exchange. Products that have been personalized cannot be refunded or exchanged.
Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.
Returns made without receipt may be refused. Heccei reserves the right to deny any return.
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven’t received a credit for your return yet, here’s what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or canceled.
To check the status of your order, please log-in to your HECCEI account or contact our Customer Support team.
We sincerely apologize for the inconvenience! You may contact us at email@example.com for a refund or reshipment. Note: The order number is needed. Please also submit photos of the wrong item(s) you received.
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European citizens: prices shown do not include tax. (Tax will be calculated on checkout based on your location and VAT ID).