How long does delivery take and What countries do you ship to?

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Countries Average ETA.(updated on 7/15)*
United States of America US Warehouse products – 2 – 7 days

China Warehouses – 12 days

Canada Canada Warehouse products – 2 – 7 days

China Warehouses – 16 days

Russia China Warehouses – 20 days
Japan China Warehouses – 12 days
Australia AU Warehouse products – 2 – 5 days

China Warehouses – 10 days

United Kingdom China Warehouses – 12 days
France China Warehouses – 12 days
German China Warehouses – 20 days
Belgium China Warehouses – 12 days
Sweden China Warehouses – 18 days
Switzerland China Warehouses – 18 days
Netherlands China Warehouses – 18 days
Spain China Warehouses – 15 days
Thailand China Warehouses – 7 days
Malaysia China Warehouses – 9 days

*The above ETA is the average time limit, for reference only, we do not guarantee


How will my delivery be shipped?

Amazon functions as our logistics partner to ship out HECCEI products. They will choose the carrier that they think works best for our customers.

If the Amazon warehouse is out of stock, we will use other warehouses to deliver the goods for you. ETA will be slightly different.


I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.


Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route.


What do I need to do when I received a different product than what I ordered?

Please contact customer support at [email protected]