Once shipped, your order will arrive within 5 to 9 business days for United States, Canada, Australia, United Kingdom, other countries can take up to 10 – 20 business days or longer, depending on how fast customs clearances takes place and due to having multiple warehouses overseas.You’ll receive an email confirmation once your order has shipped. Feel free to email us to check on your order status. We’re happy to help.

For more detail information, click here: Shipping Information

Payment ERROR

If you are told by the system that you are unable to pay by credit card payment, please change the payment method, such as paypal payment.

Since our collection account may not be accepted by certain banks in certain countries, credit card payments may fail. But paying with paypal is absolutely safe and no problem.

In the future, we will work hard to negotiate and solve such problems with the bank to create a better shopping experience for you.

Refund & Replacement Policies

If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving yours.

Our store do not accept Returns or Exchanges, once an item has been received it cannot be returned. We can only offer you replacements at no additional cost if it falls under below criteria:

Items are faulty – damaged/broken or soiled upon arrival.

Parcels that is lost in transit.

We do not accept returns or refunds if customer changes their mind after receiving their order(s).（We are working on the local return service in the US.）

Note: HECCEI will not be held liable to any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

Cancellations

You may request a cancellation within 24 hours of purchase. Otherwise you will receive partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.

Do you ship internationally?

We ship worldwide.

For more detail information, click here: Shipping Information

How do I track my package?

You can check on the status of your order at any time by going to the following link: Order Status. You can also reach out to our customer support desk at service@heccei.com to ask questions anytime.